Report
Customer Behaviour.
Forever redefined?
At a time when it seems so much has changed, many of us are questioning how long-held behaviours are going to be affected.
Will you still recognise your customers post-pandemic?
Our new report provides exclusive insight into how customer attitudes and habits have changed in lockdown, and the new behaviours that must be understood to thrive in the “new normal”.
We explore:
Post-pandemic truths
Paradox behaviour
Brand loyalty
Demand for brands to 'do the right thing'
Vital next steps
